Return & Refund Policy
Last Updated: 2 October 2026
At Runveda, we aim to deliver products in proper condition and provide a satisfactory customer experience.
This Return & Refund Policy explains when a product may be returned, replaced or refunded.
1. Eligible Return Situations
A return or replacement request may be considered where the customer has received:
A damaged product
A defective product
An incorrect product
A product materially different from the product ordered
Returns for reasons other than the above may be subject to product-specific conditions and Runveda’s discretion, particularly because the products sold by Runveda are consumable wellness products.
2. Return Request Period
Customers should contact Runveda within 7 calendar days of delivery to report a damaged, defective or incorrect product.
Requests submitted after this period may not be accepted except where required under applicable law.
3. Condition of Products
For an eligible return or replacement, the product should ordinarily:
Be unused and unopened, where applicable
Remain in its original packaging
Include labels, seals and accessories, where applicable
Be accompanied by the order details/proof of purchase
Because Runveda sells consumable products, opened or used products may generally not be eligible for return unless the issue concerns a verified defect, damage, wrong product or another circumstance covered by applicable law.
4. How to Request a Return
To request a return, contact Runveda through:
WhatsApp: +91 9315237954
Phone: +91 9315237954
Email: info@runveda.com
Please include:
Order number
Customer name
Registered mobile number
Description of the issue
Photographs of the product
Photographs of the outer packaging and shipping label
Video, where available, showing the issue
Providing clear photographs/video can help us investigate and resolve the request more quickly.
5. Verification
After receiving a return request, Runveda may review the information provided and may request additional photographs, videos or other details.
Runveda may also inspect the returned product where necessary.
Approval of a return, replacement or refund is subject to verification of the reported issue and the applicable terms of this policy.
6. Damaged Products
If a product is delivered damaged, customers should contact Runveda as soon as reasonably possible and preferably within 7 calendar days of delivery.
Where the damage is verified and the request is approved, Runveda may provide:
A replacement product; or
An applicable refund
The final resolution will depend on product availability and the circumstances of the case.
7. Incorrect Product
If you receive a product different from the product ordered, contact Runveda within the return-request period.
After verification, Runveda may arrange collection and replacement with the correct product, subject to availability.
8. Defective Products
Where a product appears defective, customers should provide details and supporting evidence.
Runveda may investigate the complaint and may arrange replacement or refund where the defect is verified and the request is eligible.
9. Non-Returnable Situations
Returns may generally not be accepted for:
Change of mind after purchase
Product no longer wanted
Incorrect product selection by the customer
Products that have been opened or used, except where applicable law or a verified defect requires otherwise
Damage caused by improper storage or handling after delivery
Failure to follow product usage, storage or safety instructions
Requests submitted outside the applicable return period, except where required by law
Products returned without prior approval or instructions from Runveda
Nothing in this section is intended to restrict any rights that cannot legally be excluded under applicable Indian law.
10. Return Shipping
Where a return is approved because Runveda supplied a damaged, defective or incorrect product, Runveda may arrange or reimburse reasonable return shipping as appropriate.
Customers should not independently ship a product back unless Runveda has provided return instructions.
11. Refunds
Where a refund is approved, it will generally be processed through the original payment method used for the order, wherever technically possible.
Refund processing may take 5–7 business days after approval, depending on the payment provider, bank or financial institution.
The time taken for the amount to reflect in the customer’s account may vary by the relevant bank/payment service provider.
12. COD Orders
For eligible Cash on Delivery orders, where a refund is approved, Runveda may contact the customer to obtain the appropriate bank account/UPI details or provide another permitted refund method.
Customers are responsible for providing accurate refund details.
13. Partial Refunds
Where only part of an order is eligible for refund, Runveda may issue a refund only for the approved product(s) or affected portion of the order.
Any applicable shipping, promotional or other adjustments may be considered based on the circumstances and applicable law.
14. Cancellation Before Dispatch
Customers may request cancellation before an order is dispatched.
Once dispatched, cancellation may not be possible.
Where cancellation is approved and payment has already been received, the eligible refund will be processed through the original payment method or another permitted method.
15. Refunds for Unsuccessful Transactions
If a payment is successfully debited from a customer’s account but Runveda does not receive confirmation of a successful order, the transaction may be reconciled with the relevant payment service provider.
Where the transaction is ultimately determined to have failed and the amount is due for reversal, the refund/reversal will be handled through the applicable payment provider.
16. Order Cancellation by Runveda
Runveda may cancel an order in circumstances including:
Product unavailability
Pricing or listing errors
Suspected fraudulent transactions
Invalid or incomplete customer information
Delivery restrictions
Operational or technical issues
Other legitimate circumstances
If payment has already been received for an order cancelled by Runveda, the eligible amount will be refunded.
17. Exchanges
Where appropriate, Runveda may provide a replacement instead of a monetary refund for an approved damaged, defective or incorrect-product claim.
Replacement is subject to product availability.
18. Contact for Returns and Refunds
Runveda
Phone: +91 9315237954
WhatsApp: +91 9315237954
Email: info@runveda.com
Address: Bhajanpura, North East Delhi, Delhi – 110053, India
19. Changes to This Policy
Runveda may update this Return & Refund Policy from time to time.
The updated version will be published on this page with a revised “Last Updated” date.