Privacy Policy
Last Updated: 2 October 2026
Runveda (“Runveda”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information that you share with us.
This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit or use https://runveda.com/, place an order, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
1.1 Personal Information
When you place an order, contact us, submit a form, or otherwise interact with us, we may collect:
Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
Order and transaction details
Information provided when you contact customer support
Any other information you voluntarily provide to us
1.2 Payment Information
Payments made through the website may be processed through third-party payment service providers such as Razorpay, Cashfree or other payment partners made available on the website.
Runveda does not intend to store complete credit card, debit card, banking credentials, UPI PINs or other sensitive payment credentials on its own servers. Such information is processed by the applicable payment service provider in accordance with its own terms and privacy policy.
We may receive transaction-related information such as payment status, transaction reference number, payment method, amount paid and other information necessary for order processing and reconciliation.
1.3 Device and Technical Information
When you visit our website, certain technical information may be collected automatically, which may include:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referral/source information
Approximate location information derived from technical data
Cookies and similar technologies
This information may be used for website functionality, security, analytics, performance monitoring and improving our services.
2. How We Use Your Information
We may use the information collected from you for the following purposes:
To process and fulfil orders
To arrange delivery of products
To communicate order confirmations, shipping updates and delivery information
To provide customer support
To process payments and refunds
To verify or prevent potentially fraudulent transactions
To respond to enquiries and requests
To maintain records of transactions
To improve our website, products and customer experience
To analyse website usage and performance
To send promotional communications where permitted and where you have provided appropriate consent or where otherwise permitted by applicable law
To comply with applicable legal, regulatory, tax, accounting and law-enforcement requirements
To protect the security, integrity and rights of Runveda, our customers and our website
3. Cookies and Similar Technologies
Runveda may use cookies, pixels, tags and similar technologies to provide essential website functionality, remember user preferences, understand website usage and improve website performance.
Third-party services used on the website may also place cookies or similar technologies in accordance with their own policies.
You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. Sharing of Information
We may share information with third parties where reasonably necessary to operate our business and provide services to you.
These third parties may include:
Payment gateways and payment service providers
Courier and logistics partners
Website hosting and technology service providers
Website analytics and security providers
Customer support and communication service providers
Professional advisers, auditors and service providers
Government authorities, regulators, courts or law-enforcement agencies where disclosure is required or permitted by applicable law
We do not sell your personal information as a standalone commercial product.
Where personal information is shared with service providers, we seek to use appropriate contractual, technical and organisational measures to protect the information.
5. Payment Processing
When you make an online payment through the website, the payment may be processed by payment service providers such as Razorpay or Cashfree.
Your use of a payment service may also be subject to the relevant payment provider’s privacy policy and terms.
Runveda does not request or intentionally collect your payment PIN, password or complete card credentials through ordinary customer-support channels. You should never share such confidential payment information with any person claiming to represent Runveda.
6. Customer Communications
We may contact you by phone, SMS, WhatsApp, email or other communication methods using the details associated with your order or enquiry for purposes including:
Order confirmation
Payment confirmation
Shipping and delivery updates
Order-related support
Return, replacement or refund communication
Customer-service communication
Where required, promotional communications will be handled in accordance with applicable law and available opt-out mechanisms.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, tax, dispute resolution, fraud prevention and compliance with applicable legal obligations.
The actual retention period may vary depending on the type of information and the purpose for which it is retained.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
9. Your Choices and Requests
Subject to applicable law, you may contact us regarding personal information associated with your interactions with Runveda.
Depending on the applicable legal framework and circumstances, you may request:
Access to information associated with you
Correction of inaccurate information
Deletion of information where retention is not required
Withdrawal of consent where processing is based on consent
Assistance regarding marketing communication preferences
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our website is intended for general consumer use.
Individuals under the applicable age of legal capacity should use the website and place orders only with the involvement and authorisation of a parent or lawful guardian.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, payment providers, courier services or other external services.
Runveda is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the applicable third party’s privacy policy before providing personal information.
12. Accuracy of Information
You are responsible for providing accurate and complete information when placing an order or contacting Runveda.
If you provide incorrect contact or delivery information, delays, failed deliveries or additional delivery issues may occur.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after an updated Privacy Policy is published will be subject to the updated policy.
14. Grievances and Privacy Enquiries
For privacy-related questions, requests, complaints or concerns, you may contact us at:
Runveda
Phone: +91 9315237954
WhatsApp: +91 9315237954
Email: info@runveda.com
Address: Bhajanpura, North East Delhi, Delhi – 110053, India
For customer grievances, returns, refunds or order-related issues, please contact us using the same details.
15. Applicable Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, as amended from time to time.
By using https://runveda.com/, you acknowledge and accept the practices described in this Privacy Policy.