Shipping Policy

Last Updated: 2 October 2026

Thank you for shopping with Runveda.

This Shipping Policy explains how orders placed through https://runveda.com/ are processed, shipped and delivered within India.

1. Shipping Coverage

Runveda currently ships products to serviceable locations across India.

Delivery availability may depend on the PIN code and the serviceability of the courier/logistics partner.

If a particular location is not serviceable, we will inform the customer as soon as reasonably possible.

2. Shipping Charges

Free shipping is currently available on eligible orders, as indicated on the Runveda website at the time of purchase.

If any applicable shipping charge is introduced for a particular order, the applicable amount will be displayed before the order is completed.

3. Order Processing

Orders are generally processed after successful order confirmation and payment verification, or after confirmation of an eligible Cash on Delivery order.

Orders may require additional verification in certain circumstances for security, fraud prevention or address confirmation.

Processing may take additional time during:

  • Weekends and public holidays

  • Promotional or sale periods

  • High order volumes

  • Unforeseen operational circumstances

4. Delivery Timeline

Runveda generally aims to deliver orders within 3–7 working days from order processing, depending on the delivery location and courier serviceability.

The estimated delivery timeline is indicative and may vary due to:

  • Courier or logistics delays

  • Incorrect or incomplete address information

  • Customer unavailability

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Regional serviceability issues

  • Other circumstances beyond Runveda’s reasonable control

5. Order Tracking

Where tracking information is available, customers may receive shipment/tracking details through the contact information provided while placing the order.

Customers may also use the order-tracking facility available on the Runveda website where applicable.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name of recipient

  • Mobile number

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

Runveda shall not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

7. Failed Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational procedures.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses delivery or other customer-related circumstances prevent delivery, the shipment may be returned to Runveda.

Additional arrangements or charges may apply for re-shipment where permitted.

8. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If a package appears seriously damaged, tampered with or compromised, the customer should, where reasonably possible:

  1. Take photographs/videos of the package before opening it.

  2. Keep the original packaging.

  3. Contact Runveda customer support as soon as possible.

Any claim relating to damaged products will be handled in accordance with the Return & Refund Policy.

9. Incorrect or Missing Products

If you receive an incorrect product or a product is missing from your order, contact Runveda as soon as possible.

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Photographs/video of the package and received product

  • Details of the issue

The matter will be reviewed and, where the claim is approved, Runveda may arrange a replacement or applicable refund in accordance with its Return & Refund Policy.

10. Delivery Delays

Although Runveda makes reasonable efforts to meet the stated delivery timelines, delivery dates are estimates and are not guaranteed.

Runveda is not responsible for courier delays or delays caused by circumstances outside its reasonable control.

Customers may contact us if an order has not been delivered within the expected timeframe so that we can assist with tracking and resolution.

11. Cash on Delivery

Cash on Delivery (“COD”) may be available for selected products, order values and delivery locations.

COD availability may vary and may be restricted based on operational, security, serviceability or other legitimate considerations.

Customers placing COD orders agree to accept delivery and pay the applicable order amount to the delivery partner.

12. Cancellation and Refund

An order may be cancelled before dispatch where cancellation is permitted.

Once an order has been dispatched, cancellation may not be possible.

For complete details, please refer to the Runveda Cancellation Policy and Return & Refund Policy.

13. Contact Us

For questions regarding shipping or delivery, contact:

Runveda
Phone: +91 9315237954
WhatsApp: +91 9315237954
Email: info@runveda.com
Address: Bhajanpura, North East Delhi, Delhi – 110053, India

14. Changes to This Shipping Policy

Runveda may update this Shipping Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.