Terms and Conditions

Last Updated: 2 October 2026

Welcome to Runveda.

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of https://runveda.com/ and your purchase of products offered through the website.

By accessing the website, browsing the website, placing an order or purchasing any product from Runveda, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before using the website or placing an order.

1. About Runveda

Runveda operates the website https://runveda.com/ through which customers may browse and purchase wellness and Ayurvedic products offered for sale on the website.

For customer support and order-related enquiries:

Phone: +91 9315237954
WhatsApp: +91 9315237954
Email: info@runveda.com
Address: Bhajanpura, North East Delhi, Delhi – 110053, India

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law; or

  • Where applicable, you are placing the order with the knowledge and authorisation of your parent or lawful guardian.

You agree to provide accurate, current and complete information when placing an order.

3. Products and Product Information

Runveda offers Ayurvedic, herbal and plant-based wellness products through the website.

We make reasonable efforts to ensure that product names, descriptions, prices, images, ingredients, quantities and other product information displayed on the website are accurate.

However:

  • Product packaging and labels may change from time to time.

  • Product colours, packaging and appearance may vary slightly from website images.

  • Availability of products may change without prior notice.

  • Information provided on the website is intended for general product information and does not replace professional medical advice.

Customers should carefully read the product label, usage instructions, ingredients, warnings, precautions and other information provided with the physical product before use.

4. Health and Wellness Disclaimer

Products sold by Runveda are offered as wellness and/or Ayurvedic products.

Information on this website relating to wellness, nutrition, ingredients, physical fitness, weight management, stamina, growth, lifestyle or similar matters is provided for general informational purposes only.

Unless expressly required by applicable law, Runveda does not represent or guarantee that any product will diagnose, treat, cure or prevent any disease or medical condition.

Individual results may vary depending on multiple factors including diet, exercise, lifestyle, age, health condition and other individual circumstances.

You should consult a qualified doctor or healthcare professional before using a product where you:

  • Have a pre-existing medical condition

  • Are taking medication

  • Are pregnant or breastfeeding

  • Are under medical supervision

  • Have any concern regarding the suitability of a product for you

You should follow the usage instructions, warnings and precautions printed on the product packaging.

Discontinue use and seek appropriate medical advice if you experience an adverse reaction.

5. Orders and Acceptance

Placing an order through the website constitutes a request to purchase the selected products.

After you place an order, Runveda may send an order acknowledgement or confirmation. An order may be subject to verification before acceptance.

Runveda reserves the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing or listing errors

  • Incomplete or inaccurate customer information

  • Suspected fraudulent or unauthorised transactions

  • Delivery restrictions

  • Violation of these Terms

  • Circumstances beyond our reasonable control

If an order is cancelled after payment has been successfully received, any eligible refund will be processed in accordance with our Return and Refund Policy.

6. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after the order has been placed, Runveda may cancel that portion of the order and provide an applicable refund to the original payment method.

7. Prices and Taxes

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, where shown, are reflected in the product pricing or checkout information as applicable.

Runveda reserves the right to change product prices, offers, discounts and promotional terms at any time.

Such changes will not affect an order that has already been accepted and confirmed, except where correction is required for a genuine technical or pricing error.

8. Offers and Discounts

Promotional offers, discount codes and bundle pricing may be subject to additional conditions.

Unless otherwise stated:

  • Offers cannot be exchanged for cash.

  • Offers may have limited validity.

  • One or more offers may not be combined.

  • Runveda may modify or withdraw an offer subject to applicable law.

  • Any misuse of promotional offers may result in cancellation of the relevant order.

9. Payment

The website may offer payment options including online payment and Cash on Delivery, depending on availability.

Online payments may be processed through third-party payment service providers such as Razorpay, Cashfree or other payment partners enabled by Runveda.

By making a payment, you confirm that you are authorised to use the selected payment method.

Runveda does not intentionally store complete card details, CVV, UPI PINs, internet banking passwords or other confidential payment credentials on its own systems.

Payment processing may be subject to the applicable terms and policies of the relevant payment service provider.

10. Cash on Delivery

Cash on Delivery (“COD”) may be available for eligible orders and locations.

Runveda reserves the right to restrict COD availability based on location, order history, product availability, order value, delivery conditions or other operational considerations.

Customers must provide accurate contact and delivery information for COD orders.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.

11. Shipping and Delivery

Runveda currently aims to provide standard delivery within approximately 3 to 7 working days, depending on the delivery location and circumstances.

The delivery timeline may be affected by:

  • Incorrect or incomplete address details

  • Customer unavailability

  • Courier delays

  • Weather or natural events

  • Public holidays

  • Regional restrictions

  • Logistics or operational issues

  • Events beyond Runveda’s reasonable control

Runveda currently provides free shipping on eligible orders as indicated on the website.

For complete information regarding delivery, shipment, return, replacement and refund procedures, please refer to the applicable Shipping Policy and Return & Refund Policy published on the website.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, mobile number, locality, city, state and PIN code.

Runveda shall not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information supplied by the customer.

13. Cancellation of Orders

Where permitted, a customer may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Any eligible refund arising from an approved cancellation will be processed in accordance with the Return and Refund Policy and through the applicable payment method.

14. Returns, Replacements and Refunds

Runveda’s return and refund process is governed by the Return and Refund Policy published on the website.

As a general rule, requests may be considered where the product delivered is:

  • Damaged

  • Defective

  • Incorrect

The applicable return/replacement conditions, including packaging and product condition requirements, timelines and quality checks, shall be governed by the Return and Refund Policy.

Customers should not send products back without first contacting Runveda and obtaining return instructions.

15. Product Packaging and Condition

For products that are eligible for return or replacement, the product may be required to be unopened, unused and in its original packaging, together with relevant accessories or accompanying items, subject to the applicable Return and Refund Policy.

Runveda may inspect returned products before approving a replacement or refund.

16. Customer Responsibilities

You agree that you will:

  • Provide accurate information

  • Use the website only for lawful purposes

  • Follow product instructions and precautions

  • Not misuse or interfere with the website

  • Not attempt unauthorised access to any part of the website

  • Not use automated methods to interfere with the website

  • Not submit fraudulent orders or payment information

  • Not use the website to violate any applicable law

17. Website Content and Intellectual Property

Unless otherwise stated, the text, graphics, logos, photographs, product images, design elements, trademarks, website structure and other content available on the website are owned by or licensed to Runveda and are protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit website content without prior written permission from Runveda, except where permitted by applicable law.

18. Third-Party Services

Runveda may use third-party services including payment processors, courier companies, analytics providers, hosting providers, communication services and other technology providers.

Runveda is not responsible for independent third-party services that are governed by their own terms and policies.

19. Website Availability

Runveda makes reasonable efforts to keep the website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable because of maintenance, updates, technical issues, security events or circumstances beyond our reasonable control.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Runveda shall not be liable for indirect, incidental or consequential losses arising from the use of the website or delay in delivery caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

21. Force Majeure

Runveda shall not be responsible for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, war, civil disturbances, government restrictions, strikes, transportation disruptions, courier disruptions, technical failures, internet failures or other events of force majeure.

22. Privacy

Your use of the website is also governed by our Privacy Policy.

The Privacy Policy explains how Runveda collects, uses and protects personal information.

By using the website, you acknowledge that you have read the Privacy Policy.

23. Fraud Prevention and Transaction Security

Runveda reserves the right to verify orders and transactions for security and fraud-prevention purposes.

Orders may be delayed, cancelled or subjected to additional verification where there are reasonable grounds to suspect fraud, unauthorised payment, misuse of promotional offers or other suspicious activity.

Where required, Runveda may provide relevant transaction or order information to payment processors, banks, logistics partners, regulators, law-enforcement agencies or other authorised entities in accordance with applicable law.

24. Changes to These Terms

Runveda may modify these Terms and Conditions from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection and other mandatory laws, courts having appropriate jurisdiction in Delhi, India shall have jurisdiction over disputes arising in connection with these Terms and the use of the website.

26. Customer Support and Grievance Contact

For questions, complaints, product enquiries, order issues, cancellations, returns or refunds, please contact:

Runveda
Phone: +91 9315237954
WhatsApp: +91 9315237954
Email: info@runveda.com
Address: Bhajanpura, North East Delhi, Delhi – 110053, India

We will make reasonable efforts to review and respond to customer enquiries within an appropriate timeframe.

27. Acceptance of Terms

By accessing or using https://runveda.com/, placing an order or purchasing a product through the website, you acknowledge that you have read, understood and agreed to these Terms and Conditions and the policies referred to herein.